Frequently Asked Questions
Everything you need to know about shipping, returns, and our vintage gear restoration process.
How do you ensure the quality of vintage electronic gear?
Every piece of equipment undergoes a rigorous multi-point inspection and servicing process by our in-house technicians. We specialize in restoring vintage synthesizers, tape echoes, and outboard gear to their original studio-grade performance standards before they are listed for sale.
Do you ship internationally and how is gear protected?
Yes, we ship worldwide using specialized heavy-duty packaging and custom crates. We use high-grade anti-static materials and double-walled boxes to ensure that delicate electronic components and vacuum tubes remain secure during transit.
What is your return policy for pre-owned equipment?
We offer a 14-day return period for all items if they do not meet your expectations. Additionally, most of our serviced vintage gear comes with a functional warranty to give you peace of mind regarding the longevity of your investment.
Can I request a specific voltage modification for my country?
Absolutely. Our technical team can often switch internal transformers or provide high-quality external step-down converters to ensure your gear operates safely on your local power grid (110v or 240v).
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. For high-value studio investments, we also offer financing options through select third-party providers depending on your location.
Do you offer post-purchase technical support?
Yes, our relationship doesn't end at the checkout. We provide dedicated after-sales support to help you integrate your gear into your studio setup and offer advice on maintenance to keep your electronics running perfectly for years.